1. Who we are

Roof Flow AI ("Roof Flow AI," "we," "us," or "our") provides a customer relationship management (CRM) platform for roofing contractors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to roofflowai.app and any related services we operate.

2. Information we collect

Information you give us: name, business name, email address, phone number, mailing address, and any details you submit through demo requests, sign-up forms, or support conversations.
Account & usage data: login activity, features used, and content you create inside the platform (leads, jobs, notes, etc.).
Device & log data: IP address, browser type, device identifiers, and pages viewed, collected through standard server logs and cookies.
Communications: records of calls, SMS messages, and emails sent through or to Roof Flow AI for service quality, support, and compliance.

3. How we use information

Provide, operate, and improve the Roof Flow AI platform.
Schedule and deliver product demos, onboarding, and customer support.
Send transactional SMS and email related to your account, demo, trial, or subscription.
Process payments and manage billing.
Detect, prevent, and respond to fraud, abuse, and security incidents.
Comply with legal obligations.

4. SMS messaging & consent

When you provide your phone number on roofflowai.app and check the consent box, you agree to receive SMS messages from Roof Flow AI related to your demo, trial, account, and product updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP and request help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How we share information

We do not sell your personal information. We share information only:

With service providers who process data on our behalf (e.g., hosting, payment processing, email and SMS delivery, analytics) under written confidentiality and data-protection terms.
When required by law, subpoena, or valid legal process.
To protect the rights, property, or safety of Roof Flow AI, our customers, or the public.
In connection with a merger, acquisition, or sale of assets, in which case we will provide notice before your information is transferred.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work continuously to maintain appropriate protections.

8. Your choices

You may update or delete your account information by contacting us.
You may opt out of SMS by replying STOP to any message.
You may unsubscribe from marketing email using the link in any email we send.

9. Children

Roof Flow AI is intended for business users 18 and older. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

11. Contact us

Questions about this Privacy Policy or your data? Email support@roofflowai.app.