1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Roof Flow AI website (roofflowai.app) and the Roof Flow AI software platform (collectively, the "Service"), provided by Roof Flow AI ("we," "us," or "our"). By using the Service, you agree to these Terms.

2. Eligibility & accounts

You must be at least 18 years old and authorized to enter into agreements on behalf of your business. You are responsible for keeping your login credentials confidential and for all activity under your account.

3. Subscription & billing

Paid plans are billed in advance on a recurring basis. Fees are non-refundable except as required by law or as expressly stated by us. We may change pricing with prior notice; changes take effect on the next billing cycle.

4. SMS program terms (10DLC)

Program name: Roof Flow AI
Program description: Roof Flow AI sends SMS messages to roofing business owners and decision-makers who request a demo, start a free trial, or contact us through roofflowai.app. Messages include demo confirmations, onboarding, account-related notifications, and customer support.

Consent: By submitting your phone number on roofflowai.app and checking the SMS consent box, you agree to receive recurring SMS messages from Roof Flow AI at the number you provide. Consent is not a condition of purchase.

Message frequency: Message frequency varies based on your activity and stage in the sales/onboarding process.

Message and data rates: Msg & data rates may apply. Check with your mobile carrier for details.

Opt-out: You can cancel SMS messages at any time by replying STOP to any message. After replying STOP, you will receive a confirmation message and will not receive further SMS messages from Roof Flow AI. To opt back in, reply START.

Help: Reply HELP to any message or email support@roofflowai.app for assistance.

Carriers: Carriers are not liable for delayed or undelivered messages.

Privacy: See our Privacy Policy for how we handle SMS data. Mobile information and consent are not shared with third parties for marketing purposes.

5. Acceptable use

You agree not to: (a) use the Service to send unlawful, harassing, or unsolicited communications; (b) reverse engineer or attempt to gain unauthorized access; (c) interfere with the Service's operation; or (d) use the Service to violate any applicable law, including TCPA, CAN-SPAM, and CTIA guidelines.

6. Customer data

You retain ownership of data you submit to the Service. You grant us a limited license to host, process, and transmit that data solely to provide and improve the Service. You are responsible for obtaining all necessary consents from your own contacts before using the Service to communicate with them.

7. Intellectual property

The Service, including all software, branding, and content provided by us, is owned by Roof Flow AI and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

8. Termination

You may cancel your account at any time. We may suspend or terminate your access for violation of these Terms or for non-payment. Upon termination, your right to use the Service ends immediately.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, Roof Flow AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our aggregate liability for any claim relating to the Service will not exceed the amounts you paid us in the twelve (12) months preceding the claim.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Roof Flow AI · support@roofflowai.app